When can I get my order?
You will receive your item in your hand in 2-5 business days once shipped!
How long does a pre-order item take?
All Preorder items take between 1-4 weeks, unless told otherwise!
What shipping method do you have?
We are currently shipping all packages using USPS & UPS depending on what you choose at checkout.
Can I track my price sell?
Yes, every order comes with a tracking number
My package says delivered but I didn't receive it. What do I do?
We have already shipped your order, so once your item is with a carrier it is out of our control please contact the carrier (USPS/UPS) for any additional updates or information regarding your delivery. *All of our products are shipped via USPS/UPS*. Once your item leaves the shipping facility, delivery is in the hands of USPS/UPS. Any issues with delivery such as your tracking saying it’s delivered and you have not received your item, please contact USPS/UPS
Can I return an item?
What is your return policy?
How can I become a model or brand ambassador?
Please fill out this google form! If unable to view on mobile please try using a laptop or desktop.
How can I become featured on your IG Page?
Tag our Instagram account @heartlessink_