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When can I get my order?

You will receive your item in your hand in 2-5 business days once shipped!

How long does a pre-order item take?

All Preorder items take between 1-4 weeks, unless told otherwise!


What shipping method do you have?


We are currently shipping all packages using USPS & UPS depending on what you choose at checkout.


Can I track my price sell?


Yes, every order comes with a tracking number


My package says delivered but I didn't receive it. What do I do?


We have already shipped your order, so once your item is with a carrier it is out of our control please contact the carrier (USPS/UPS) for any additional updates or information regarding your delivery. *All of our products are shipped via USPS/UPS*. Once your item leaves the shipping facility, delivery is in the hands of USPS/UPS. Any issues with delivery such as your tracking saying it’s delivered and you have not received your item, please contact USPS/UPS


Can I return an item?




What is your return policy?


Please click here to view our return policy!


How can I become a model or brand ambassador?

Please fill out this form! If unable to view on mobile please try using a laptop or desktop.


How can I become featured on your IG Page?


Tag our Instagram account @heartlessink_

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